Gossip & rumors seem to spread in a non-linear fashion; running along tracks of relationships, connections and friendships. They pique our curiosity and give us the satisfaction of having information that others don’t. They live in the world of reinforcing feedback loops – the more gossip there is, the more you gossip. They momentarily increase the information and excitement – energy – of a system.
They are the neurotic aspect of healthy, connected spread of information in a community. For example, recently on campus, a staff member’s father died. We passed the information along carefully, mindful of its delicate but powerful nature. As a result, cards were sent, food was purchased, flowers arranged. The non-linear spread of information helped respect difficult information and help a community respond and bond.
The flip side is harmful gossip. When half-understood half-true information is spread in a dramatic way, it often leaves the hearer or the speaker feeling dismayed, furious or frightened. Sometimes we feel a momentary surge of power if we know that something has happened to someone else that makes us feel better about ourselves.
The Buddha reminds us that “divisive speech” and “idle gossip” – two of the non-virtues of speech, are harmful and to be avoided. When speech divides us from ourselves or from others, or if our intention in speaking is idle – without purpose to do good or share something important, we leave a wake of frayed connections and nerves.
In the end it is important to examine our intentions in spreading, listening to or responding to gossip.
Here are my suggestions for dealing with rumors in the workplace and in personal life:
- Even if it isn’t in our job description or responsibility to change something, giving feedback about how a situation impacts you is really important.
- Hold sacred the idea that the person you are hearing about has a reason for doing what they are doing -even if the gossip says otherwise. The gossip may be right or wrong but it honors the individual to offer the benefit of the doubt. If you don’t know their reason, don’t assume it, ask them.
- Keep your nose out of what isn’t your business. Some situations with others, can’t be discussed openly to protect privacy and be in line with the law or ethics. Don’t assume that because someone isn’t telling you it is because they are deviously hiding information.
- When you hear a rumor, ask yourself if you know it to be true. If not, send your “source” back to the source. If you hear something that concerns you, go to the source.
- When you feel rising anxiety about a change that is happening, or information you’re hearing, assume you’re not the only one. The anxiety is real but might not be necessary.
- When someone comes to you with a rumor or fear about something you’re involved with, take them seriously. Writing others off as “paranoid”, “out of the loop” or “dramatic” probably isn’t helpful. Someone might be exhibiting all of these things but assume it is because there is something very genuine for them to be afraid of. Address the process and the content with empathy. Hopefully you’ll get it back when something arises that makes you nervous.
- Inappropriate gossiping and rumors shouldn’t be fed. When someone comes to you with a rumor, try not to feed into it. If it is something that concerns you, look into it on your own.